Finally received my money over a week late, now waiting for Principality to provide an an explanation as to what went wrong. The rates for the mortgage were highly competitive. Get contact details, videos, photos, opening times and map directions. Very easy to organise and set up. As Principality is a building society, it's owned by its members rather than shareholders. Update!! Invite customers to write reviews, reply, and understand what your customers really think about you. For 12 months of the pandemic they have continued to try and make money for themselves rather than support the customer. Superb support from Customer Services after I made an error re an ISA transfer. Review this merchant. Easy to set up online. You having a personal life is an inconvenience to the Principality it seems. They are also very knowledgeable about the wide range of products that the branch can offer. In English or Welsh, Dylan will take you through different adventures, from flying to understand numerical factors to tapping your way through coin values. A mutual building society of 500,000 members. Only thing is they’re more expensive than a lot of other mortgages not the most competitive on rates. https://bala.cylex-uk.co.uk/company/principality-building-society-19557107.html Kind Regards. The maximum number of items you can export is 3,000. Thank you so much Malcolm for taking the time to provide us with a 5* review. ... Moody's announces completion of a periodic review of ratings of Principality Building Society. Like a twot it tried it twice on an iPad and once on a windows laptop, same error code so a good waste of half an hour, We had an issue over seven and a half years ago and our Mortgage Broker said Principality were a good lender and should have no problems. I can honestly say they looked after me through good and bad times. On the day of exchange I called at 10am to confirm that everything was in order as we had received the funds and was told it was all good- three hours later after all the paperwork had been signed and we were about to exchange they called and asked for their money back also saying that they would do nothing further until they had that back (48 hours) and that after that they had no idea how long it would take to sort 'the issue' (wouldn't tell me what it was either). Thank you for providing us with your review. The average salary for Principality Building Society employees in United Kingdom is £34,571 per year. This company had been OK until recently. Easy to set up and use xx, Great Promise Saver with a good rate of interest. A bank, who have earned c. £15k from me, won't even speak to me about my issue. Being a customer of principality is a bit like being a victim of fraud. They seem to be very happy with the way they have held me to Ransom and taken an additional £500 every month. Experienced and performing staff are not listened to and the senior management team want to make all the decisions regardless of what their very talented staff are telling them. Good customer service that’s personalised and in the later years I could manage my account online. In fact they have worked hard to blame the customer for their shortcomings - despite being giving evidence, they still state they were in the right - obviously they are above fca guidelines - they are a nasty little company and you should steer clear, The Best company Thank you principality for all your help. Start saving for a deposit and create your own budget plan using our handy savings calculator to help you to reach your savings goals. Hello Mike and thank you for taking the time to leave us a review. Excellent product and very easy to set up. Lesson learnt! Principality maintains more than £8 billion in customer assets, and they are covered by the Financial Services Compensation Scheme. Great product, easy to set up and easy to understand. They carried out the survey within a few weeks. I had to get in contact with the surveyor by finding their phone number online (again, principality wouldn't share this) and ask them directly what had gone wrong and to beg for an earlier slot for the survey-as principality were happy to book one four weeks later. Whilst polite at the contact centre didn't resolve the problem. Really disappointed with them. Had another call this morning just to say everything was working its way through the system and should be completely sorted out this afternoon and he will ring me back to confirm. Not sure what I'm going to do now as I have an ISA that I can't pay any money into! Wasted a lot of time trying to resolve this. Really Not happy. Hours of calls, lost rent, stress, having no where to store my stuff or pet. Ratings based on 27 reviews Last review 3 weeks ago The Principality Building Society, is a Welsh building society based in Cardiff. I have now to await Principality sorting the problem out. Principality Building Society Review In fact, Principality BS was founded back in 1860 in Cardiff, where its headquarters has remained until the present time. If i could give less than 1 star i would. I highly recommend the Principality to everyone. No real money is required and there are no in app purchases. Thank you, Processing an on-line 5 year ISA application gives error code 4530 and won't let you complete. Credit Ratings, Research and Analysis for the global capital markets. Hi just an update guys. Asked me to return the funds on the day of the exchange because they 'forgot' to carry out a survey in person back in the initial search period. They would not even give a reason to the Broker why. I had a mortgage with Principality for over eleven years. Tried to take out a regular saver but the website freezes after the first page (of 9). Sue. Online banking easy to set up. I did this yesterday and they weren't accepted the first time, so I repeated them and was promptly locked out. I rang them and the person I spoke to couldn't help. Find Principality Building Society in Bangor, LL57. Very good service. I have heard nothing so far and cannot access my account until I do. It times out ridiculously quickly so you have to constantly log in (which involves looking up the reference number, putting your details in, password and then waiting to get a confirmation code on your mobile) - this is fine if you only have to do it once but incredibly frustrating when it times out multiple times.You also can't transfer money from another bank into more than one account, because you have to use the same account number due to the way that Principality are set up. Principality have always been excellent. Moody's Org ID: 600022421. I checked Twitter now and people have had the same problem. The process of moving money in and out of the account is simple but there is ample security. Customer service was the worst I've experienced over a dozen phone calls and three days chasing them to get my money ,continuously mislead and let down every step of the way by customer service staff , Managers no where to be found always busy or would ring you back but never did. Principality Building Society. Highly recommended to all x, The staff were excellent, they knew what I wanted and were able to set an account in motion with out hassle and with ease. Absolutely pathetic. Please recommend us to your friends and family if you think they might benefit from any of the products or services we offer. They didn't know the way forward but agent followed it up, sorted out the way forward and rang me back within 2 hours. They had forgotten to request a physical survey and then had tried to cover their tracks by saying the underwriters had requested an 'additional' survey last minute. Reviews and experiences from TopCashback members who have shopped with Principality Building Society. LEI: 2138003CSNVJEPFZ3U52. However, they have changed their login system and now I am locked out. Its roots date back to the middle of the 19th century. © 2021 Trustpilot A/S. The staff provided excellent service and were helpful and organised. My bank won't allow me to change the reference number or to set up a new transfer as it's essentially the same info.Rang customer service, but they weren't very informative and couldn't suggest another way of getting the payment in - just telling me to ring my bank, which I tried with no success. Its probably a better service if you can visit the branch in person, but this isn't possible for most people as they're only in Wales. After a lengthly set of messages, the final stage reported they are having problems and can't help me at this time! It's recently moved location, and is now in bright newly refurbished premises in Green Street. We had an issue over seven and a half years ago and our Mortgage Broker said Principality were a good lender and should have no problems. Please reduce your list by using the filtering tool to the left. Principality Building Society Reviews: £65 cashback showed up (pending) within 2 hours. They have failed to do anything in a timely, customer focused manor and seem to have no concern about their customers financial or personal welfare. Reply from Principality Building Society 12 Apr 2021 Thank you so much Malcolm for taking the time to provide us with a 5* review. What was this worth to principality... £200! So far I have been impressed. Principality Building Society is the largest building society in Wales, and the sixth largest in the UK. Privacy Policy. I have dealt with many mortgage companies and found Principality to have an exceptional level of customer service in comparison. Learn about Principality Building Society culture, salaries, benefits, work-life balance, management, job security, and more. The Principality Building Society, is a Welsh building society based in Cardiff. Just remortgaged here with a five year fix - fantastic rate and using involegal made the process quick and easy. I called their help line twice and each time got nowhere. Here you can learn to save with your very own Dylan. Could not have wanted any better service. Shockingly bad service. Search for local Building Societies near you on Yell. Great service, knowledgeable and professional staff at the Prestatyn branch, thank you, Easy to set up and hassle free. I spoke to the Broker who spoke to a manager directly at Principality and after looking in to it, she agreed we did meet the criteria but was not able to overturn the decision. Their call handlers are helpful and professional and in my case the company has bent over backwards to support me (in a circumstance where Principality could have benefitted financially from not supporting me). The company has a tendency to think the Earth revolves around Principality. All rights reserved - Staff on the phone friendly and helpful to deal with. Professional and organised staff. Excellent service, polite, organised and professional staff. Market Segment: Financial Institutions. Click here to read 27 customer reviews of Principality Building Society, rated 4.56★ by real people like you on Smart Money People. Thank you so much for your fantastic 5* review. Good rate of interest from a no-nonsense building society. Staff are organised, knowledgeable and friendly. Mortgage customer trapped by their Early Repayment Clause. Our credit score was good otherwise we would not have passed. When I went to overpay in full they wanted 5% of the ORIGINAL balance, even though the mortgage was only 30% of the balance remaining (my KFI stated only 5% of the CURRENT balance should be paid - I made my case that this was a mis-sold financial product). stand and deliver £500 pm in their favour over night, Website just continuing not to be working. Principality Building Society has been excellent from the very start. Was all good until decided to close one of my accounts asked for bank details stated transaction today's date then next page says will take one business day and will contact you. This is the The Principality company profile. Welcome to Dylan’s Den by Principality Building Society! God forbid you arrange a morning appointment and come in for 9:05am for example. Don't think the """anonymous""" feedback will be listened to, either. Luckily I wasn't wanting to withdraw money but open a new account. 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